MeXun is operated by NOKU LLC. This Notice applies to permanent deletion of a MeXun account and data associated with that account. Account deletion cannot be reversed.
1. In-App Deletion
After signing in to MeXun, go to Me → Delete Account. Read this Notice, enter your current password, and confirm deletion as instructed on screen. Once deletion succeeds, sign-in sessions on the current and all other devices are immediately invalidated, and the account cannot be signed in to or restored.
2. External Deletion Request
If you cannot sign in to the app, you may make a deletion request from this page by emailing admin@nokuinc.com with the subject line "Delete MeXun Account." For an account with a verified email address, send the request from that address and provide the username. For a legacy account created before September 12, 2026 that has no email address, contact support from an available email address, provide the username, and complete verification using the original signed-in device or another reasonable manual method. We will not ask for a password or verification code. Do not send passwords, verification codes, chat content, or identity documents. To prevent impersonation, we will ask you to complete identity verification through your verified email address, original signed-in device, or another reasonable method before deletion is performed.
3. Scope of Deletion
After deletion is completed, MeXun will:
- invalidate or delete the account, password credentials, sign-in tokens, device records, notification tokens, and encryption-key backups;
- delete or de-identify the verified email address, historical telephone number and country or region code (if any), display name, avatar association, communication relationships, block list, and account-searchability setting;
- erase message content sent by the account and make media uploaded by the account no longer accessible through the MeXun service;
- remove the account from conversations and group memberships, and erase unfinished uploads and historical reminder records held by the account.
To preserve conversation ordering for other users, prevent fraud, protect service security, or comply with legal obligations, the system may retain technical records that do not contain directly identifying information, de-identified records, or information that law requires us to retain for the necessary period. Copies another user has lawfully saved to that user's device or retained outside the MeXun service are outside our control.
4. Processing Time and Outcome
Deletion actions that pass in-app current-password verification take effect immediately. For requests submitted by email, we first complete identity verification and then process the request within a reasonable period, responding through available contact details. If law requires retention of specified material, we will explain the scope and reason for retention.
If you have questions about a deletion request, contact admin@nokuinc.com.
Username and Email After Deletion
After deletion succeeds, the original username is permanently retired and retained only as an identifier to prevent impersonation and identity confusion. It will not be assigned to any new account, including one registered again by the former user. Retention does not keep the account active or allow sign-in, restoration, or transfer of that account.
The verified email address is unlinked from the deleted account and cleared. It may be verified again to register a new account. The new account receives a new internal account identifier and does not inherit the former account's messages, friends, keys, or other history by using the same email. This username-retention rule is an explicit exception to the account-data deletion description above; it is not a reason to retain the former email, password, message content, or complete personal profile.